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🎧

Support Center

schedule Response within 48 hours email Email-based support

contact_mail Contact Us

Primary Support Email:
vividappstudio.in@gmail.com

Developer: Vivan Vimlesh Dwivedi
Studio: ViViD App Studio
Portfolio: vivan.vimleshdwivedi.in

We operate as a solo indie studio. Please allow up to 48 business hours for responses. For urgent billing issues, mention "URGENT" in your subject line.

category Issue Categories

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Billing & Payments

Subscription charges, failed payments, invoice requests, or unexpected deductions

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Refunds & Cancellations

Request refund eligibility review, cancel subscription, or dispute a charge

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Account & Access

Can't log in, locked account, incorrect plan showing, or data recovery

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AI Issues

Incorrect AI responses, harmful content generation, or performance problems

🛠️

Technical Bugs

App crashes, loading errors, broken features, or mobile/browser issues

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Privacy & Data

Data deletion requests, export requests, or privacy concerns

help_outline Frequently Asked Questions

Email us at vividappstudio.in@gmail.com with the subject "Cancel Subscription" and we will cancel your plan and confirm via email. Cancellations take effect at the end of the current billing cycle.
First, refresh the app and sign out/in. If the plan still doesn't reflect, email us with your registered email address and the Razorpay payment ID from your payment confirmation email. We'll resolve manually within 24 hours.
Refunds are available within 7 days of purchase for first-time subscribers who have used fewer than 10% of plan credits. See our Refunds Policy for full details.
Email us at vividappstudio.in@gmail.com with subject "Data Deletion Request." We will delete your account, chat history, and all associated data within 30 days.
Email us the exact message or screenshot at vividappstudio.in@gmail.com. We review all AI safety reports and take immediate action on confirmed violations.
We respond to all emails within 48 business hours. Urgent billing issues marked "URGENT" in the subject line are prioritized. We operate Monday–Saturday, 10 AM – 8 PM IST.

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